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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Josh Wilkes

Josh Wilkes

December 31, 2024

5  out of  5
rating by Josh Wilkes
"I think this office is awesome!! Kathy is the best!!"
We responded:
"I am so glad she has taken good care of you. I thikn she is the best as well. Thanks for doing business with us."
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Dustin Varga

December 23, 2024

5  out of  5
rating by Dustin Varga
"Always appreciate State Farm, Kathy was super helpful, thanks again folks!🙏🙏"
We responded:
"She is exceptional, thanks for pointing it out for us. We will make sure Kathy is rewarded for a job well done...."
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Andrew Parker

December 11, 2024

5  out of  5
rating by Andrew Parker
"Ashlee quickly answered my questions and presented an option that would be an improvement over what I had. The services were professional, friendly, and efficient. The coverage comprehensive and reasonably priced."
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Matt Landis

December 11, 2024

5  out of  5
rating by Matt Landis
"Randy's staff is amazing and so very helpful. Tracey was so very friendly and worked to help save me a little money on our policies."
We responded:
"thanks Matt for letting me know. She has turned into a rock star for us here. Glad you have been well taken care of...."
Profile photo of Cody Mueller

Cody Mueller

December 2, 2024

5  out of  5
rating by Cody Mueller
"Kathy at Randy Thompson State Farm helped with our annual policy renewal. She made the renewal quick and easy to accomplish. Thanks Kathy."
We responded:
"Thanks for letting me know. Kathy is an amazing agent and one of my very best. We sure are glad to be doing business with you."
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Ivy

November 20, 2024

5  out of  5
rating by Ivy
"I love State Farm. Believe me I’ve thought about shopping in other places for cheaper insurance but nothing beats the hospitality and reliability of State Farm. Kathy is always eager to assist with any changes or upgrades to my policy and is such a pleasure to work with. She helped me with a multi-car discount which brought my costs down significantly. Great service!"
We responded:
"I am so glad Kathy helped you out. She does a great job for everyone. thank you."
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J B

November 16, 2024

1  out of  5
rating by J B
"awful! Don’t trust them with your elderly parents. I personally think this guy doesn’t care. As long as he can go hunting is fine. He doesn’t care. i live miles away and this guy is never in town when I’am in town. which is every other month."
We responded:
"I am not sure what this is about as I have 12 agents that work and we are always here. I hunted two days this year. I wasn't gone. However I own the business, the agents run it. Customers don't typically meet with the owner. Not sure what you mean about your elderly parents? My team does an tremendous job for all our clients....I see you have given a lot of others negative reviews as well. I would be happy to meet you as I am here every day, perhaps we can find out what this has to do with your elderly parents?"
Profile photo of Chad E. Urie

Chad E. Urie

October 24, 2024

5  out of  5
rating by Chad E. Urie
"Kathy was exceptionally helpful and knowledgeable. Great company to do business with. my family has been doing business with them for many years and will continue to!"
We responded:
"I am so glad she is doing a good job for you. And thank you for giving her the credit for a job well done. We will make sure she is recognized and rewarded for taking good care of you. We always want to give you our very best!"
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M Allen

October 24, 2024

5  out of  5
rating by M Allen
"I couldn’t be happier and more impressed each time I call. There is always someone on the other end of the line that is knowledgeable, willing to help, efficient and kind. I appreciate Randy’s office so much. They are the best, hands down!"
We responded:
"Thank you for the 5-star review. We appreciate it so much!"
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Kelsi Lund

October 23, 2024

5  out of  5
rating by Kelsi Lund
"State Farm has been great to work with. Kathy is so awesome!"
We responded:
"Thank you so much for letting me know. I am glad she did such a good job, we aim to always give you our very best."
Profile photo of Quinn Sessions homelink

Quinn Sessions homelink

October 10, 2024

5  out of  5
rating by Quinn Sessions homelink
"Kathy is the best!! She's always very knowledgeable and very helpful. I enjoy working with her as my insurance agent!!"
We responded:
"She really is, isn't she. Thanks Quinn, it's always good seeing you. Hope you are doing well!"
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Jeff Ryan

October 8, 2024

5  out of  5
rating by Jeff Ryan
"Ashley takes great care of us."
We responded:
"Ashley is amazing. Thanks for letting us know she did a great job, I will make sure she is recognzied and rewarded for a job well done."
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Jim Manwill

October 1, 2024

5  out of  5
rating by Jim Manwill
"Very personable staff. Always helped us immediately when we've stopped by the office. They're quick at getting quotes. Very helpful people. I recommend this company for all your insurance needs."
We responded:
"I am so proud of my team and glad that they have taken good care of you. Its why we are the largest insurance agency in the state, they take good care of everyone!"
Profile photo of george doulgerakis

george doulgerakis

October 1, 2024

5  out of  5
rating by george doulgerakis
"Kathy has been very helpful and patient with us she has done a great job and we are happy to be a customer of State Farm !"
We responded:
"I am so glad you have Kathy helping you. She does such a good job. Welcome to the State Farm family...."
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Bethany Moore

September 24, 2024

5  out of  5
rating by Bethany Moore
"Derrick was super helpful and kept me updated on everything going on with my policy! Loved working with this team and office."
We responded:
"I am so glad to hear he did such a good job for you. Thank you."
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Brent Savage

September 18, 2024

5  out of  5
rating by Brent Savage
"Angie is the best. Always helpful and quick with answers and results!!"
We responded:
"I am so glad you got Angie. She is one of my very best...."
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Sandy Thomas

September 11, 2024

5  out of  5
rating by Sandy Thomas
"Excellent customer service! Good pricing! Kathy great! Sandy T"
We responded:
"I am so glad you have Kathy helping you. She is the very best "
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Angie Putnam

September 9, 2024

5  out of  5
rating by Angie Putnam
"Kathy at Randy's office has been a great help and very thorough. I really appreciate all the work she did to help me get new policies and save me a lot of money."
We responded:
"I am so glad to hear she's taking good care of you. Sounds like its time to give Kathy a raise....we sure do love having her here."
Profile photo of Roger Stewart

Roger Stewart

August 23, 2024

5  out of  5
rating by Roger Stewart
"Always responsive, very thorough, and good pricing. All that you could hope for in an insurance agency."
We responded:
"thank you so much. We love working with you "
Profile photo of Tiffni Kennington

Tiffni Kennington

August 19, 2024

5  out of  5
rating by Tiffni Kennington
"Great communication and ready to help"
We responded:
"thanks Tiffni - we love working with you. I am glad the team is doing a good job for you!"
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Perrymom

August 18, 2024

5  out of  5
rating by Perrymom
"Nice staff and have had good success with their insurance policies."
We responded:
"thank you for your kind comments. It means a lot to our team. We appreciate your trust in us to take care of all your insurance needs. We are always here for you."
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Rick Foster

August 15, 2024

5  out of  5
rating by Rick Foster
"I have never been more satisfied with an insurance company than I am with StateFarm, and in particular, my contact person that I have had since day one, Kathy Hess. Not only is she extremely pleasant to deal with, but she’s also so prompt and professional in getting back with you with whatever I need. I very seldom will write a review, whether good or bad, but this is one time that I believe in giving credit where credit is due. Kathy is so good at the job that she does, and I always feel comfortable with her when I have a question or issue. With everything that’s going on in our country today, you are a breath of fresh air, to deal with.Thank you so much for everything you do, to make life a little bit better. Rick Foster"
We responded:
"I'm so glad Kathy has taken such good care of you. We work hard to make sure you get elite care here and she is a perfect example of that! Thanks for your review for her!"
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David Scharfenberg

August 13, 2024

5  out of  5
rating by David Scharfenberg
"Kathy was very personable and professional. She took care of our insurance needs promptly."
We responded:
"she is exceptional isn't she...."
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Margie Baird

August 6, 2024

5  out of  5
rating by Margie Baird
"Angie was so helpful and kind. Answered all of my questions quickly. And I got a great insurance rate!"
We responded:
"I love Angie, so glad she has taken good care of you."
Profile photo of Zachary Blackett

Zachary Blackett

July 28, 2024

5  out of  5
rating by Zachary Blackett
"Great!"
We responded:
"thank you my friend...."