Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Chad E. Urie

Chad E. Urie

October 24, 2024

5  out of  5
rating by Chad E. Urie
"Kathy was exceptionally helpful and knowledgeable. Great company to do business with. my family has been doing business with them for many years and will continue to!"
We responded:
"I am so glad she is doing a good job for you. And thank you for giving her the credit for a job well done. We will make sure she is recognized and rewarded for taking good care of you. We always want to give you our very best!"
Profile photo of M Allen

M Allen

October 24, 2024

5  out of  5
rating by M Allen
"I couldn’t be happier and more impressed each time I call. There is always someone on the other end of the line that is knowledgeable, willing to help, efficient and kind. I appreciate Randy’s office so much. They are the best, hands down!"
We responded:
"Thank you for the 5-star review. We appreciate it so much!"
Profile photo of Kelsi Lund

Kelsi Lund

October 23, 2024

5  out of  5
rating by Kelsi Lund
"State Farm has been great to work with. Kathy is so awesome!"
We responded:
"Thank you so much for letting me know. I am glad she did such a good job, we aim to always give you our very best."
Profile photo of Quinn Sessions homelink

Quinn Sessions homelink

October 10, 2024

5  out of  5
rating by Quinn Sessions homelink
"Kathy is the best!! She's always very knowledgeable and very helpful. I enjoy working with her as my insurance agent!!"
We responded:
"She really is, isn't she. Thanks Quinn, it's always good seeing you. Hope you are doing well!"
Profile photo of Jeff Ryan

Jeff Ryan

October 8, 2024

5  out of  5
rating by Jeff Ryan
"Ashley takes great care of us."
We responded:
"Ashley is amazing. Thanks for letting us know she did a great job, I will make sure she is recognzied and rewarded for a job well done."
Profile photo of Jim Manwill

Jim Manwill

October 1, 2024

5  out of  5
rating by Jim Manwill
"Very personable staff. Always helped us immediately when we've stopped by the office. They're quick at getting quotes. Very helpful people. I recommend this company for all your insurance needs."
We responded:
"I am so proud of my team and glad that they have taken good care of you. Its why we are the largest insurance agency in the state, they take good care of everyone!"
Profile photo of george doulgerakis

george doulgerakis

October 1, 2024

5  out of  5
rating by george doulgerakis
"Kathy has been very helpful and patient with us she has done a great job and we are happy to be a customer of State Farm !"
We responded:
"I am so glad you have Kathy helping you. She does such a good job. Welcome to the State Farm family...."
Profile photo of Bethany Moore

Bethany Moore

September 24, 2024

5  out of  5
rating by Bethany Moore
"Derrick was super helpful and kept me updated on everything going on with my policy! Loved working with this team and office."
We responded:
"I am so glad to hear he did such a good job for you. Thank you."
Profile photo of Brent Savage

Brent Savage

September 18, 2024

5  out of  5
rating by Brent Savage
"Angie is the best. Always helpful and quick with answers and results!!"
We responded:
"I am so glad you got Angie. She is one of my very best...."
Profile photo of Sandy Thomas

Sandy Thomas

September 11, 2024

5  out of  5
rating by Sandy Thomas
"Excellent customer service! Good pricing! Kathy great! Sandy T"
We responded:
"I am so glad you have Kathy helping you. She is the very best "
Profile photo of Angie Putnam

Angie Putnam

September 9, 2024

5  out of  5
rating by Angie Putnam
"Kathy at Randy's office has been a great help and very thorough. I really appreciate all the work she did to help me get new policies and save me a lot of money."
We responded:
"I am so glad to hear she's taking good care of you. Sounds like its time to give Kathy a raise....we sure do love having her here."
Profile photo of Roger Stewart

Roger Stewart

August 23, 2024

5  out of  5
rating by Roger Stewart
"Always responsive, very thorough, and good pricing. All that you could hope for in an insurance agency."
We responded:
"thank you so much. We love working with you "
Profile photo of Tiffni Kennington

Tiffni Kennington

August 19, 2024

5  out of  5
rating by Tiffni Kennington
"Great communication and ready to help"
We responded:
"thanks Tiffni - we love working with you. I am glad the team is doing a good job for you!"
Profile photo of Perrymom

Perrymom

August 18, 2024

5  out of  5
rating by Perrymom
"Nice staff and have had good success with their insurance policies."
We responded:
"thank you for your kind comments. It means a lot to our team. We appreciate your trust in us to take care of all your insurance needs. We are always here for you."
Profile photo of Rick Foster

Rick Foster

August 15, 2024

5  out of  5
rating by Rick Foster
"I have never been more satisfied with an insurance company than I am with StateFarm, and in particular, my contact person that I have had since day one, Kathy Hess. Not only is she extremely pleasant to deal with, but she’s also so prompt and professional in getting back with you with whatever I need. I very seldom will write a review, whether good or bad, but this is one time that I believe in giving credit where credit is due. Kathy is so good at the job that she does, and I always feel comfortable with her when I have a question or issue. With everything that’s going on in our country today, you are a breath of fresh air, to deal with.Thank you so much for everything you do, to make life a little bit better. Rick Foster"
We responded:
"I'm so glad Kathy has taken such good care of you. We work hard to make sure you get elite care here and she is a perfect example of that! Thanks for your review for her!"
Profile photo of David Scharfenberg

David Scharfenberg

August 13, 2024

5  out of  5
rating by David Scharfenberg
"Kathy was very personable and professional. She took care of our insurance needs promptly."
We responded:
"she is exceptional isn't she...."
Profile photo of Margie Baird

Margie Baird

August 6, 2024

5  out of  5
rating by Margie Baird
"Angie was so helpful and kind. Answered all of my questions quickly. And I got a great insurance rate!"
We responded:
"I love Angie, so glad she has taken good care of you."
Profile photo of Zachary Blackett

Zachary Blackett

July 28, 2024

5  out of  5
rating by Zachary Blackett
"Great!"
We responded:
"thank you my friend...."
Profile photo of Tyler Eddins

Tyler Eddins

July 10, 2024

5  out of  5
rating by Tyler Eddins
"Angela Jirak did a great job. Was super attentive and was great about getting back to me in a timely manner. She deserves a raise!"
We responded:
"I'll give it to her, thanks for doing business with us. She is exceptional."
Profile photo of Emily Tank

Emily Tank

June 10, 2024

5  out of  5
rating by Emily Tank
"They were very kind and helpful with all my questions! And they were just about our area! Truly a great experience!"
We responded:
"Thank you, I am happy we were able to help you out!"
Profile photo of Christine Papworth

Christine Papworth

June 7, 2024

5  out of  5
rating by Christine Papworth
"Randy and Kathy are always super responsive and helpful! We've used them for years to insure our log cabin and vehicles and they are fantastic!"
We responded:
"Thank you for your feedback. I will make sure Kathy is recognized for the great job she is doing for you!"
Profile photo of Cathy Toolson

Cathy Toolson

May 16, 2024

5  out of  5
rating by Cathy Toolson
"I called my State Farm agent’s office at 10:00am to get a new vehicle added to our existing policies. Kathy Hess assisted me with the professionalism and courtesy that every agent should profess to do. I could hear the smile in her voice! And, she handled the job in less than 10 minutes. She was a pleasure to work with!"
We responded:
"Oh, I AM SO GLAD KATHY WAS ABLE TO HELP YOU. SHE IS SUCH AN EXCELLENT AGENT. WE WILL MAKE SURE SHE IS RECOGNIZED FOR A GREAT JOB DONE FOR YOU. THANK YOU!"
Profile photo of Steve Nipper

Steve Nipper

May 15, 2024

5  out of  5
rating by Steve Nipper
"5/14/2024- Kathy is, yet again, amazing. I feel like I’m at Nordstrom, or some other overpriced boutique. No, I’m at State Farm in Thayne. My wife and I are pampered and spoiled with amazing, personal, service."
We responded:
"I am so glad you had Kathy help you. she is exceptional and should be recognizied for the wonderful job she does...."
Profile photo of Carroll Bogard

Carroll Bogard

April 29, 2024

5  out of  5
rating by Carroll Bogard
"Randy and his team at State Farm are awesome. Always responsive to my requests and very professional. Ashlee is such a pleasure to work with. I would recommend Randy and his team for all your insurance needs. They are great!"
We responded:
"Carroll, I am so happy you got Ashlee. She is one of my very best agents and we will make sure you continue to get taken care of. Thanks for recognizing Ashlee for the job she did for you! we will as well...."
Profile photo of Jeanette Denise Roloff

Jeanette Denise Roloff

April 23, 2024

5  out of  5
rating by Jeanette Denise Roloff
"I just spoke with Tracy amd she was super helpful and very friendly! I am VERY satisfied with the service I received. Thank you!"
We responded:
"So happy you were well taken care of, thank you"