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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Richard Pampe

Richard Pampe

March 26, 2025

5  out of  5
rating by Richard Pampe
"Great help and service by Kathy Hess, thank you"
We responded:
"Thank you, I am so glad Kathy Hess took such good care of you. She is an excellent agent and one of the best Home, Auto and Life Insurance agencts in the state."
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Norma Clark

March 26, 2025

5  out of  5
rating by Norma Clark
"The staff are all very knowledgeable with ones insurance needs. They are great at getting you the best insurance for your needs. Kathy is super easy to work with and does an excellent job explaining the policies and how they work."
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Personalized Branding & Design

March 11, 2025

5  out of  5
rating by Personalized Branding & Design
"We came to Randy Thompson State Farm from another local insurance company that we had been with for several decades. We were happy with our previous provider but thought it might be time to just venture out and see what else was out there. Boy were we surprised! The State Farm team was so great! Not only were they able to save us hundreds of dollars, the coverage they had to offer was better. The professionalism and attention to our specific needs was tangible and it was so nice to have "fresh" eyes on everything! Our only regret is not switching sooner. We can't say enough good things about our experience! Thank you Afton State Farm!"
We responded:
"thank you, so glad we were able to take care of you. This is an exceptional team of great agents.....let's stay in touch if you need anything."
Profile photo of Kassie Keehn

Kassie Keehn

March 11, 2025

5  out of  5
rating by Kassie Keehn
"great people and fast service"
We responded:
"thank you"
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Melissa Rochlitz

March 5, 2025

5  out of  5
rating by Melissa Rochlitz
"They treat you like family!"
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Patricia Partner

March 3, 2025

5  out of  5
rating by Patricia Partner
"I Love working with Kathy Hess at State farm so friendly and so very helpful. Always there when I have questions or need help."
We responded:
"Thank you for the wonderful review, Patricia! Kathy is a fantastic asset to our team and we’re happy to hear she was able to help you with your insurance needs. We love working along side Kathy too!"
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Melinda Rimini

February 25, 2025

5  out of  5
rating by Melinda Rimini
"Great Insurance Agent and Office!"
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Bridgette Olson

February 25, 2025

5  out of  5
rating by Bridgette Olson
"Kathy Hess with Randy Thompson’s State Farm Agency is amazing! She's so quick to answer emails/phone calls and provide any updates ASAP. It's so refreshing to work with some of the best of the best! Thank you Kathy for being wonderful! You're appreciated!!"
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James Cramer

February 17, 2025

5  out of  5
rating by James Cramer
"Randy and his team, including Kathy, have always been great to work with. I've been with them for 15 years and the service is always great."
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Bill Johnson

February 12, 2025

5  out of  5
rating by Bill Johnson
"Kathy was great to work with. She explained all of our insurance issues and is very knowledgeable. They should give her a raise!"
We responded:
"Thanks Bill, she is exceptional. Glad we are working with you."
Profile photo of Lorene Spencer

Lorene Spencer

February 10, 2025

5  out of  5
rating by Lorene Spencer
"The people at Randy Thompson State Farm Inc. have always been very helpful in supplying our insurance needs. They answer promptly and answer all of our questions. I highly recommend this company for your insurance needs."
Profile photo of Robert Wagner

Robert Wagner

February 3, 2025

5  out of  5
rating by Robert Wagner
"A big Thank You to Kathy Hess and the others on the State Farm Team. Kathy did a great job guiding me through the process and challenge of signing up for medicare supplements and S.S. Everyone else who managed the phone calls and checking the availability of Kathy did a great job as well. Cheers!"
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Josh Wilkes

December 31, 2024

5  out of  5
rating by Josh Wilkes
"I think this office is awesome!! Kathy is the best!!"
We responded:
"I am so glad she has taken good care of you. I thikn she is the best as well. Thanks for doing business with us."
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Dustin Varga

December 23, 2024

5  out of  5
rating by Dustin Varga
"Always appreciate State Farm, Kathy was super helpful, thanks again folks!🙏🙏"
We responded:
"She is exceptional, thanks for pointing it out for us. We will make sure Kathy is rewarded for a job well done...."
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Andrew Parker

December 11, 2024

5  out of  5
rating by Andrew Parker
"Ashlee quickly answered my questions and presented an option that would be an improvement over what I had. The services were professional, friendly, and efficient. The coverage comprehensive and reasonably priced."
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Matt Landis

December 11, 2024

5  out of  5
rating by Matt Landis
"Randy's staff is amazing and so very helpful. Tracey was so very friendly and worked to help save me a little money on our policies."
We responded:
"thanks Matt for letting me know. She has turned into a rock star for us here. Glad you have been well taken care of...."
Profile photo of Cody Mueller

Cody Mueller

December 2, 2024

5  out of  5
rating by Cody Mueller
"Kathy at Randy Thompson State Farm helped with our annual policy renewal. She made the renewal quick and easy to accomplish. Thanks Kathy."
We responded:
"Thanks for letting me know. Kathy is an amazing agent and one of my very best. We sure are glad to be doing business with you."
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Ivy

November 20, 2024

5  out of  5
rating by Ivy
"I love State Farm. Believe me I’ve thought about shopping in other places for cheaper insurance but nothing beats the hospitality and reliability of State Farm. Kathy is always eager to assist with any changes or upgrades to my policy and is such a pleasure to work with. She helped me with a multi-car discount which brought my costs down significantly. Great service!"
We responded:
"I am so glad Kathy helped you out. She does a great job for everyone. thank you."
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J B

November 16, 2024

1  out of  5
rating by J B
"awful! Don’t trust them with your elderly parents. I personally think this guy doesn’t care. As long as he can go hunting is fine. He doesn’t care. i live miles away and this guy is never in town when I’am in town. which is every other month."
We responded:
"I am not sure what this is about as I have 12 agents that work and we are always here. I hunted two days this year. I wasn't gone. However I own the business, the agents run it. Customers don't typically meet with the owner. Not sure what you mean about your elderly parents? My team does an tremendous job for all our clients....I see you have given a lot of others negative reviews as well. I would be happy to meet you as I am here every day, perhaps we can find out what this has to do with your elderly parents?"
Profile photo of Chad E. Urie

Chad E. Urie

October 24, 2024

5  out of  5
rating by Chad E. Urie
"Kathy was exceptionally helpful and knowledgeable. Great company to do business with. my family has been doing business with them for many years and will continue to!"
We responded:
"I am so glad she is doing a good job for you. And thank you for giving her the credit for a job well done. We will make sure she is recognized and rewarded for taking good care of you. We always want to give you our very best!"
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M Allen

October 24, 2024

5  out of  5
rating by M Allen
"I couldn’t be happier and more impressed each time I call. There is always someone on the other end of the line that is knowledgeable, willing to help, efficient and kind. I appreciate Randy’s office so much. They are the best, hands down!"
We responded:
"Thank you for the 5-star review. We appreciate it so much!"
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Kelsi Lund

October 23, 2024

5  out of  5
rating by Kelsi Lund
"State Farm has been great to work with. Kathy is so awesome!"
We responded:
"Thank you so much for letting me know. I am glad she did such a good job, we aim to always give you our very best."
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Quinn Sessions homelink

October 10, 2024

5  out of  5
rating by Quinn Sessions homelink
"Kathy is the best!! She's always very knowledgeable and very helpful. I enjoy working with her as my insurance agent!!"
We responded:
"She really is, isn't she. Thanks Quinn, it's always good seeing you. Hope you are doing well!"
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Jeff Ryan

October 8, 2024

5  out of  5
rating by Jeff Ryan
"Ashley takes great care of us."
We responded:
"Ashley is amazing. Thanks for letting us know she did a great job, I will make sure she is recognzied and rewarded for a job well done."
Profile photo of Jim Manwill

Jim Manwill

October 1, 2024

5  out of  5
rating by Jim Manwill
"Very personable staff. Always helped us immediately when we've stopped by the office. They're quick at getting quotes. Very helpful people. I recommend this company for all your insurance needs."
We responded:
"I am so proud of my team and glad that they have taken good care of you. Its why we are the largest insurance agency in the state, they take good care of everyone!"