Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jim Manwill

Jim Manwill

October 1, 2024

5  out of  5
rating by Jim Manwill
"Very personable staff. Always helped us immediately when we've stopped by the office. They're quick at getting quotes. Very helpful people. I recommend this company for all your insurance needs."
We responded:
"I am so proud of my team and glad that they have taken good care of you. Its why we are the largest insurance agency in the state, they take good care of everyone!"
Profile photo of george doulgerakis

george doulgerakis

October 1, 2024

5  out of  5
rating by george doulgerakis
"Kathy has been very helpful and patient with us she has done a great job and we are happy to be a customer of State Farm !"
We responded:
"I am so glad you have Kathy helping you. She does such a good job. Welcome to the State Farm family...."
Profile photo of Bethany Moore

Bethany Moore

September 24, 2024

5  out of  5
rating by Bethany Moore
"Derrick was super helpful and kept me updated on everything going on with my policy! Loved working with this team and office."
We responded:
"I am so glad to hear he did such a good job for you. Thank you."
Profile photo of Brent Savage

Brent Savage

September 18, 2024

5  out of  5
rating by Brent Savage
"Angie is the best. Always helpful and quick with answers and results!!"
We responded:
"I am so glad you got Angie. She is one of my very best...."
Profile photo of Sandy Thomas

Sandy Thomas

September 11, 2024

5  out of  5
rating by Sandy Thomas
"Excellent customer service! Good pricing! Kathy great! Sandy T"
We responded:
"I am so glad you have Kathy helping you. She is the very best "
Profile photo of Angie Putnam

Angie Putnam

September 9, 2024

5  out of  5
rating by Angie Putnam
"Kathy at Randy's office has been a great help and very thorough. I really appreciate all the work she did to help me get new policies and save me a lot of money."
We responded:
"I am so glad to hear she's taking good care of you. Sounds like its time to give Kathy a raise....we sure do love having her here."
Profile photo of Roger Stewart

Roger Stewart

August 23, 2024

5  out of  5
rating by Roger Stewart
"Always responsive, very thorough, and good pricing. All that you could hope for in an insurance agency."
We responded:
"thank you so much. We love working with you "
Profile photo of Tiffni Kennington

Tiffni Kennington

August 19, 2024

5  out of  5
rating by Tiffni Kennington
"Great communication and ready to help"
We responded:
"thanks Tiffni - we love working with you. I am glad the team is doing a good job for you!"
Profile photo of Perrymom

Perrymom

August 18, 2024

5  out of  5
rating by Perrymom
"Nice staff and have had good success with their insurance policies."
We responded:
"thank you for your kind comments. It means a lot to our team. We appreciate your trust in us to take care of all your insurance needs. We are always here for you."
Profile photo of Rick Foster

Rick Foster

August 15, 2024

5  out of  5
rating by Rick Foster
"I have never been more satisfied with an insurance company than I am with StateFarm, and in particular, my contact person that I have had since day one, Kathy Hess. Not only is she extremely pleasant to deal with, but she’s also so prompt and professional in getting back with you with whatever I need. I very seldom will write a review, whether good or bad, but this is one time that I believe in giving credit where credit is due. Kathy is so good at the job that she does, and I always feel comfortable with her when I have a question or issue. With everything that’s going on in our country today, you are a breath of fresh air, to deal with.Thank you so much for everything you do, to make life a little bit better. Rick Foster"
We responded:
"I'm so glad Kathy has taken such good care of you. We work hard to make sure you get elite care here and she is a perfect example of that! Thanks for your review for her!"
Profile photo of David Scharfenberg

David Scharfenberg

August 13, 2024

5  out of  5
rating by David Scharfenberg
"Kathy was very personable and professional. She took care of our insurance needs promptly."
We responded:
"she is exceptional isn't she...."
Profile photo of Margie Baird

Margie Baird

August 6, 2024

5  out of  5
rating by Margie Baird
"Angie was so helpful and kind. Answered all of my questions quickly. And I got a great insurance rate!"
We responded:
"I love Angie, so glad she has taken good care of you."
Profile photo of Zachary Blackett

Zachary Blackett

July 28, 2024

5  out of  5
rating by Zachary Blackett
"Great!"
We responded:
"thank you my friend...."
Profile photo of Tyler Eddins

Tyler Eddins

July 10, 2024

5  out of  5
rating by Tyler Eddins
"Angela Jirak did a great job. Was super attentive and was great about getting back to me in a timely manner. She deserves a raise!"
We responded:
"I'll give it to her, thanks for doing business with us. She is exceptional."
Profile photo of Emily Tank

Emily Tank

June 10, 2024

5  out of  5
rating by Emily Tank
"They were very kind and helpful with all my questions! And they were just about our area! Truly a great experience!"
We responded:
"Thank you, I am happy we were able to help you out!"
Profile photo of Christine Papworth

Christine Papworth

June 7, 2024

5  out of  5
rating by Christine Papworth
"Randy and Kathy are always super responsive and helpful! We've used them for years to insure our log cabin and vehicles and they are fantastic!"
We responded:
"Thank you for your feedback. I will make sure Kathy is recognized for the great job she is doing for you!"
Profile photo of Cathy Toolson

Cathy Toolson

May 16, 2024

5  out of  5
rating by Cathy Toolson
"I called my State Farm agent’s office at 10:00am to get a new vehicle added to our existing policies. Kathy Hess assisted me with the professionalism and courtesy that every agent should profess to do. I could hear the smile in her voice! And, she handled the job in less than 10 minutes. She was a pleasure to work with!"
We responded:
"Oh, I AM SO GLAD KATHY WAS ABLE TO HELP YOU. SHE IS SUCH AN EXCELLENT AGENT. WE WILL MAKE SURE SHE IS RECOGNIZED FOR A GREAT JOB DONE FOR YOU. THANK YOU!"
Profile photo of Steve Nipper

Steve Nipper

May 15, 2024

5  out of  5
rating by Steve Nipper
"5/14/2024- Kathy is, yet again, amazing. I feel like I’m at Nordstrom, or some other overpriced boutique. No, I’m at State Farm in Thayne. My wife and I are pampered and spoiled with amazing, personal, service."
We responded:
"I am so glad you had Kathy help you. she is exceptional and should be recognizied for the wonderful job she does...."
Profile photo of Carroll Bogard

Carroll Bogard

April 29, 2024

5  out of  5
rating by Carroll Bogard
"Randy and his team at State Farm are awesome. Always responsive to my requests and very professional. Ashlee is such a pleasure to work with. I would recommend Randy and his team for all your insurance needs. They are great!"
We responded:
"Carroll, I am so happy you got Ashlee. She is one of my very best agents and we will make sure you continue to get taken care of. Thanks for recognizing Ashlee for the job she did for you! we will as well...."
Profile photo of Jeanette Denise Roloff

Jeanette Denise Roloff

April 23, 2024

5  out of  5
rating by Jeanette Denise Roloff
"I just spoke with Tracy amd she was super helpful and very friendly! I am VERY satisfied with the service I received. Thank you!"
We responded:
"So happy you were well taken care of, thank you"
Profile photo of mark roberson

mark roberson

April 22, 2024

5  out of  5
rating by mark roberson
"Prompt and courteous service. Have been with State Farm for years and switched agents because the last agent wasn't very good. This one is great!"
We responded:
"Mark, thank you for your review. We will make sure you are always taken care of. I have the best insurance team in the State...."
Profile photo of Rachel Stephen

Rachel Stephen

April 15, 2024

5  out of  5
rating by Rachel Stephen
"We have been using State Farm for many, many years and Randy Thompson's office has been one of the best. His staff are both professional and knowledgeable."
We responded:
"I am so glad you are getting well taken care of. I have the best group of agents in the state. Thanks for your feedback, I will make sure they are recognized for a job well done!"
Profile photo of Danny Hiner

Danny Hiner

April 11, 2024

5  out of  5
rating by Danny Hiner
"I am a life long customer of Randy Thompson State Farm Inc. I have all of my insurance with them because they make it easy and always find the best insurance solution for my needs. Great customer service, great to work with and I trust them to give me the best deal possible every time I call."
We responded:
"Danny, thank you for your review. We have enjoyed over the past few decades working with you and hope for many more years together. I am so glad to hear my team is taking good care of you! Have a great day!"
Profile photo of T Carstens

T Carstens

April 3, 2024

5  out of  5
rating by T Carstens
"Working with Kathy at Randy Thompson State Farm has made my insurance issues very easy to resolve. From large ranch properties to small motorcycle Kathy has made insurance easy! Usually one email and everything is taken care of, Thx Kathy!"
We responded:
"I am so glad you have Kathy helping you. She is my best agent and certainly one you can count on. Thank you for letting us take care of your farm/ranch insurance, motorcyle insurance and everything in between."
Profile photo of Brad Nielson

Brad Nielson

March 28, 2024

5  out of  5
rating by Brad Nielson
"Kathy and Heather where very responsive and friendly. I loved working with them!"
We responded:
"Brad, I am sure glad both Kathy and Heather took good care of you. They are two of my best agents and will be recognized for a job well done. Thank you..."