
State Farm® Insurance Agent Randy Thompson
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
sasemg
May 5, 2025
"People who work for Randy do a great job with changes to the policies. They are friendly and professional."
"Thank you, it's such a pleasure to do business with you."
Scott Alberts
May 1, 2025
"Very pleasant and patient with all of our questions to get the right plan for our home and vehicles. Thanks Kathy!"
"I am so glad to see she has taken good care of you. Kathy is our best agent."
julie nicholson
April 30, 2025
"Everyone in the office is great. Every time I call with any questions big or small they are always answered. Would recommend to every one."
"Thank you, it is such a pleasure to work with you...."
Chris Rozier
April 24, 2025
"Pierre was a great help in getting my policy written, very prompt in communication and actions!"
"I am so glad he took good care of you. We will make sure he gets the recognition and rewards for doing such a good job!"
Deana Thomas
April 22, 2025
"I am very happy to be back with State Farm Insurance. Kathy Hess is very nice and professional. She knows her stuff & I appreciate all her work to get my insurance needs taken care of."
"She really is special. Thank you..."
Greg Tominc
April 3, 2025
"As a new customer I couldn't be happier with Kathy's service and her follow ups to see if everything is Ok. She is thorough and explains everything in detail that I can understand along with finding best rates for me."
"I am so glad she has taken such good care of you."
Richard Pampe
March 26, 2025
"Great help and service by Kathy Hess, thank you"
"Thank you, I am so glad Kathy Hess took such good care of you. She is an excellent agent and one of the best Home, Auto and Life Insurance agencts in the state."
Norma Clark
March 26, 2025
"The staff are all very knowledgeable with ones insurance needs. They are great at getting you the best insurance for your needs. Kathy is super easy to work with and does an excellent job explaining the policies and how they work."
"Kathy is the best. Thanks for reaching out and recognizing her good work."
Personalized Branding & Design
March 11, 2025
"We came to Randy Thompson State Farm from another local insurance company that we had been with for several decades. We were happy with our previous provider but thought it might be time to just venture out and see what else was out there. Boy were we surprised! The State Farm team was so great! Not only were they able to save us hundreds of dollars, the coverage they had to offer was better. The professionalism and attention to our specific needs was tangible and it was so nice to have "fresh" eyes on everything! Our only regret is not switching sooner. We can't say enough good things about our experience! Thank you Afton State Farm!"
"thank you, so glad we were able to take care of you. This is an exceptional team of great agents.....let's stay in touch if you need anything."
Kassie Keehn
March 11, 2025
"great people and fast service"
"thank you"
Melissa Rochlitz
March 5, 2025
"They treat you like family!"
"Thank you."
Patricia Partner
March 3, 2025
"I Love working with Kathy Hess at State farm so friendly and so very helpful. Always there when I have questions or need help."
"Thank you for the wonderful review, Patricia! Kathy is a fantastic asset to our team and we’re happy to hear she was able to help you with your insurance needs. We love working along side Kathy too!"
Melinda Rimini
February 25, 2025
"Great Insurance Agent and Office!"
"Thank you."
Bridgette Olson
February 25, 2025
"Kathy Hess with Randy Thompson’s State Farm Agency is amazing! She's so quick to answer emails/phone calls and provide any updates ASAP. It's so refreshing to work with some of the best of the best! Thank you Kathy for being wonderful! You're appreciated!!"
"thank you. She really is excellent. "
James Cramer
February 17, 2025
"Randy and his team, including Kathy, have always been great to work with. I've been with them for 15 years and the service is always great."
"She is exceptional. Thanks for letting me know."
Bill Johnson
February 12, 2025
"Kathy was great to work with. She explained all of our insurance issues and is very knowledgeable. They should give her a raise!"
"Thanks Bill, she is exceptional. Glad we are working with you."
Lorene Spencer
February 10, 2025
"The people at Randy Thompson State Farm Inc. have always been very helpful in supplying our insurance needs. They answer promptly and answer all of our questions. I highly recommend this company for your insurance needs."
"Thank you. We are so happy to work with you."
Robert Wagner
February 3, 2025
"A big Thank You to Kathy Hess and the others on the State Farm Team. Kathy did a great job guiding me through the process and challenge of signing up for medicare supplements and S.S. Everyone else who managed the phone calls and checking the availability of Kathy did a great job as well. Cheers!"
"Thank yo. So happy she has done a great job for you."
Josh Wilkes
December 31, 2024
"I think this office is awesome!! Kathy is the best!!"
"I am so glad she has taken good care of you. I thikn she is the best as well. Thanks for doing business with us."
Dustin Varga
December 23, 2024
"Always appreciate State Farm, Kathy was super helpful, thanks again folks!🙏🙏"
"She is exceptional, thanks for pointing it out for us. We will make sure Kathy is rewarded for a job well done...."
Andrew Parker
December 11, 2024
"Ashlee quickly answered my questions and presented an option that would be an improvement over what I had. The services were professional, friendly, and efficient. The coverage comprehensive and reasonably priced."
"Thank you my friend. She is excellent"
Matt Landis
December 11, 2024
"Randy's staff is amazing and so very helpful. Tracey was so very friendly and worked to help save me a little money on our policies."
"thanks Matt for letting me know. She has turned into a rock star for us here. Glad you have been well taken care of...."
Cody Mueller
December 2, 2024
"Kathy at Randy Thompson State Farm helped with our annual policy renewal. She made the renewal quick and easy to accomplish. Thanks Kathy."
"Thanks for letting me know. Kathy is an amazing agent and one of my very best. We sure are glad to be doing business with you."
Ivy
November 20, 2024
"I love State Farm. Believe me I’ve thought about shopping in other places for cheaper insurance but nothing beats the hospitality and reliability of State Farm. Kathy is always eager to assist with any changes or upgrades to my policy and is such a pleasure to work with. She helped me with a multi-car discount which brought my costs down significantly. Great service!"
"I am so glad Kathy helped you out. She does a great job for everyone. thank you."
J B
November 16, 2024
"awful! Don’t trust them with your elderly parents. I personally think this guy doesn’t care. As long as he can go hunting is fine. He doesn’t care. i live miles away and this guy is never in town when I’am in town. which is every other month."
"I am not sure what this is about as I have 12 agents that work and we are always here. I hunted two days this year. I wasn't gone. However I own the business, the agents run it. Customers don't typically meet with the owner. Not sure what you mean about your elderly parents? My team does an tremendous job for all our clients....I see you have given a lot of others negative reviews as well. I would be happy to meet you as I am here every day, perhaps we can find out what this has to do with your elderly parents?"